Conference Program 

8:00am - 9:00am - Registration and Continental Breakfast

9:00 am - 10:00 am

Maximizing the VoIP Investment: Strategies for Leveraging Unified Communications to Improve Business Processes
 

Much has been made about the benefits of migrating to VoIP including increased efficiencies and decreased operating costs.  But what specifically are these and how can they help you improve your business processes?  Is it more than vaporware and if so how do you get started?

In this session, attendees will learn:

• How VoIP Can Make Your Organization More Effective with Specific Services that can be Provided to Your Users

• Defining Unified Communications Concretely and What the Value is to the Enterprise

• How to Determine the ROI of Unified Communications

• How New Communications Technologies will Produce Business Process Improvement and Deliver Cost Savings

• How to Define a Blueprint for Implementation of Unified Communications

• How Employee Performance can be Improved Through Messaging Communications, Mobility and Remote Office Work Environments

10:00 am - 10:30 am - Refreshment Break

10:30 am - 11:30 am

Implementation of the Right VoIP/Unified Communications Services for Your Enterprise

After you have identified the aspects of Unified Communications that will work for your organization, how do you get started?

In this session, attendees will learn:

• How to Analyze Current Systems & Applications, Evaluate User Needs

• How to Analyze the Various Options for Planning Including Current & New Technologies and System Consolidation

• How to Build a Migration Roadmap Focused on Business Needs, Projected ROI, with a Thorough Understanding of the Various Technologies

• How to Implement Your Roadmap to Achieve the Full Value of Unified Communications

11:30 am - 12:30 pm

Improving the IP Telephony Experience: How to Troubleshoot Converged Networks

IT and Telecom departments are realizing that the performance of the underlying infrastructure is paramount to successful VoIP implementation with Unified Communications (UC).    To get the real benefits of UC your network needs to perform at optimal levels.

In this session attendees will be provided with a framework that addresses the following questions:

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• How Do You Deal with the Challenges of Jitter, Packet Loss, Echo/Delay, and Voice Signal to Noise? 

• How Do You Balance High-speed, Bursty Data Requirements with Requirements of High Quality Voice Calls? 

• How Do You Create Help Desk Guidelines to Correctly Direct Problems to a Voice or LAN/WAN Subject Matter Expert? 

• How Do You Make Sure that When Adding Unified Communications to the Mix that Your Users are Receiving the QoS that They Deserve?

12:30 pm - 1:30 pm - Luncheon

1:30 pm - 2:30 pm

Where are the Holes? How to Determine If Your IP Converged Network is Vulnerable and What You Can Do About It

Taking advantage of your VoIP network means capitalizing on the benefits of new applications that can make your enterprise more productive.  But these applications can add an extra level of security problems if proper precautions are not taken.

In this session, attendees will learn a framework for handling not only network security, but the security challenges posed by IM, collaboration, IP Mobile Phones, and Unified Communications overall.

The framework will provide attendees with an understanding of the following:

• VoIP correlation rules: How to Detect Toll Fraud Attempts and DoS Conditions Against PBXs and Other Voice Services

• How to Monitor VoIP Network Health with Associated Security & Policy Events

• How to Analyze VoIP Security Data and Determine where the Vulnerabilities are Originating and How to Fix Them

2:30 pm - 3:00 pm Refreshment Break

3:00 pm - 4:00 pm

How to Integrate Mobility with Unified Communications

IT is fundamental to changing the way businesses operate for the better.  Unified Communications holds great promise for improving business processes and mobility has shown to significantly increase employee productivity.

But how do you merge these two areas for the benefit of the organization?

In this session, attendees will learn:

• How they can integrate mobile devices with IP Telephony and UC infrastructures

• What are the key obstacles to end users having the same functionality and satisfaction with wireless UC applications compared to their wired use

• Can wireless UC solutions be implemented with the existing enterprise infrastructure?

• What other applications are viable in this environment?

4:00 pm - 5:00 pm

Advice from the Experienced Enterprise IT User: How IP Telephony/UC Users are Maximizing Their Investment
Moderator:

Panelists from enterprise IT departments:

In this session, you will hear from enterprises who have implemented Unified Communications and the specific/tangible results they have achieved.

Topics that will be covered include:

• Business Process Improvements

• ROI

• Implementation

• Pitfalls to Avoid

• Management Buy-In

• What are the various deployment options?

• What are the ‘realistic’ business applications you can launch as a result of VoIP?

• How much will implementation save in time and money?

• How long should you plan for implementation from start to finish?

• How will your DR scenario change in a VoIP environment?

• How quickly can you recover in a VoIP environment?

• How can you determine a real ROI from this implementation?

• What are the various ways to secure your VoIP network?

• What SLAs should you be expecting and demanding of your solution providers?

• What techniques should you use to troubleshoot problems that arise in your VoIP deployment?

• How to handle the lasting effects of a VoIP outage
   

• Strategies from other IT/Telecom departments that have worked!

Conference Price: $199.00 per person